As an e-commerce business owner, you might not interact with your customers in person, but that doesn’t mean that you shouldn’t strive to keep them happy.
By ensuring that they are as pleased with the level of service that you provide them, they will be sure to come back to your online store time and time again when they are in need of a product in your market.
Keeping your
e-commerce store’s customers happy is never going to be easy, but it is very
much achievable. Read on the find out how it can be achieved.
Request feedback from your customers
When seeking to gain
a better understanding of what makes your customers happy, don’t be afraid to
ask them. Request feedback from your customers so that you can gauge all of the
ways your business is pleasing them. With this feedback at hand, you will then
be able to make changes to your business model in your bid to ensure that you
provide the highest level of service possible.
No longer do you have
to send out extensive surveys or questionnaires in your bid to get some
feedback. Today, thanks to the Smiley solution offered at happy-or-not.com, you will be able to receive in-depth
and real-time feedback in seconds. By making this kind of solution available to
them, your customers will have the simple task of choosing the facial
expression that best represents how they feel about your e-commerce store. This
means that they won’t be disturbed as they go about their daily Internet use,
while you will still receive the feedback you need to improve your business.
Keep your buying process simple
Your customers aren’t
going to spend too long on your website if they deem your buying process to be
complicated. The consumers of today (especially those that belong to Generation Z) won’t be patient enough to endure a
long-drawn-out searching and checkout process — they’ll want to be able to fill
their shopping basket and checkout in ease.
If you want to avoid
deterring your customers and sending them to your competitors’ sites, you have
to find a way to keep your buying process simple. To find more information on
the six stages of the consumer buying process, be sure to check out this helpful article.
Make additional support available
Going out of your way to offer additional support to your customers will show them that you aren’t just after their money. As a result, they’ll feel far more inclined to use your e-commerce store time and time again in the future.
To provide seamless customer service, you can consider investing in a customer service software that lets you promise timely resolution to your customers. Not only will it help you reduce your customers’ waiting time, but it will also help your support team deliver delightful customer experiences.
To prove your worth
in this instance, you should:
- Provide a cash-back guarantee or refund
service for when things go wrong
- Keep your phone lines open 24/7
- Make a chatbot or live chat service
available on your website
If your e-commerce
store is to generate a healthy income and retain a profitable bottom line, you
must be doing all you can to keep your customers happy.
